Privacy Policy

Privacy Policy

Last updated: October 26, 2026

Sleeq Hair ("we," "us") operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Sleeq Hair is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, sign up for our emails or text messages, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to personal information.

By using the Services, you acknowledge that you have read this Privacy Policy, including the section on cookies, pixels and session recording, and understand how we collect, use, and disclose your information.

Personal Information We Collect

"Personal information" means information that identifies or can reasonably be linked to you or another person. It does not include anonymous or de-identified information. Depending on how you interact with us, we may collect:

  • Contact details: name, billing and shipping address, phone number, and email address.
  • Financial information: payment card and transaction details. Card numbers are processed by Shopify and our payment providers; we do not store full card numbers.
  • Account information: username, password, preferences and settings.
  • Transaction information: items you view, add to your cart, purchase, subscribe to, return or exchange, and your order history.
  • Communications: what you send us, such as support requests, reviews, and replies to our emails or text messages.
  • Device information: device type, browser, IP address, approximate location derived from IP address, and cookie or device identifiers.
  • Usage and interaction information: pages viewed, links clicked, time on page, how you arrived at the site (for example, from an ad), and, through session recording, your mouse movements, clicks, scrolling and taps on the site.
  • Inferences: product interests and preferences drawn from the information above.

We do not knowingly collect sensitive personal information, such as health records, government ID numbers or precise geolocation. Please do not send us medical information about your hair or scalp condition.

Where We Get Personal Information

  • Directly from you, when you create an account, place an order, sign up for emails or texts, contact us, or leave a review.
  • Automatically, from your device through cookies, pixels, session recording and similar technologies (see the next section).
  • From service providers that process information on our behalf.
  • From advertising and social media partners, for example information about ads you viewed or clicked.

Cookies, Pixels and Session Recording

We and our partners use cookies, pixels, tags, scripts and similar technologies on the Services. When you use the Services, these technologies collect information about your visit in real time and send it to us and to the third parties listed below. They help us run the store, understand how it is used, measure our ads and show you ads on other websites and apps.

Session recording. We use Microsoft Clarity to record and replay how visitors use our website, including clicks, mouse movements, scrolling and pages visited. We use it to find and fix problems with the site. Clarity is set to mask text you type into forms and other on-page content, and we do not use it to capture payment details. Microsoft processes this data under its own privacy statement.

Third parties that collect information on our site:

Provider

What it does

Shopify

Hosts the store, checkout and analytics

Meta (Facebook, Instagram)

Advertising pixel and Conversions API for ad measurement and targeting

TikTok

Advertising pixel for ad measurement and targeting

Google (Google Ads, Google Analytics)

Advertising, conversion measurement and site analytics

Microsoft (Bing Ads)

Advertising and conversion measurement

Microsoft Clarity

Session recording, heatmaps and site analytics

Klaviyo

Email marketing and on-site sign-up forms

YSMS

Text message (SMS) marketing

Social Snowball

Affiliate and referral tracking

Blockify

Fraud and bot protection

Bubblehouse

Loyalty and rewards program

Loop Subscriptions

Subscription management

17TRACK

Order tracking

Your choices. Where required by law, we show a cookie banner and do not use analytics or marketing technologies until you agree. You can change your choice at any time through the cookie banner's "Manage preferences" option, opt out of sale or sharing on our Your Privacy Choices page, block or delete cookies in your browser settings, or enable the Global Privacy Control signal (see "Your Rights and Choices"). Blocking some cookies may affect how the site works.

How We Use Personal Information

  • Provide and improve the Services: process payments, fulfill and ship orders, manage subscriptions and returns, run our loyalty program, remember your preferences, recommend products, and fix problems with the site.
  • Marketing and advertising: send emails, text messages and postal mail you have agreed to receive, and show you ads on other websites and apps based on your activity on our site, including items you viewed or added to your cart.
  • Security and fraud prevention: verify accounts, detect bots and fraudulent orders, and protect the Services.
  • Customer support: respond to your questions and requests.
  • Legal reasons: comply with the law, respond to legal process, and enforce our terms.

How We Disclose Personal Information

We may disclose personal information to:

  • Shopify and service providers that work on our behalf, such as payment processing, hosting, analytics, email and SMS delivery, fulfillment, shipping, and customer support.
  • Advertising and marketing partners such as Meta, TikTok, Google and Microsoft, to measure and personalize ads. These partners also use the information under their own privacy policies. Under some U.S. state laws this may count as a "sale" or "sharing" of personal information or "targeted advertising." You can opt out on our Your Privacy Choices page.
  • Others at your direction, for example when you use a social media login or share a referral link.
  • Affiliates within our corporate group.
  • Legal and business transfers: to comply with law or legal process, protect our rights, or as part of a merger, sale or bankruptcy.

We do not sell your phone number or text message opt-in information to third parties for their own marketing.

Text Messages (SMS)

If you give us your mobile number and opt in, we will send recurring automated marketing and order-related text messages through our SMS provider, YSMS. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

  • Reply STOP to any message to unsubscribe. Reply HELP for help, or contact us at support@sleeqhair.com.
  • We send marketing texts only between 8 a.m. and 9 p.m. in your local time.
  • Carriers are not liable for delayed or undelivered messages.
  • We and YSMS keep a record of your opt-in, opt-out and messages to provide the service and comply with law.

Mobile opt-in data and consent are not shared with third parties or affiliates for their marketing purposes.

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Shopify may also use information about your interactions with our store, other merchants and Shopify to provide enhanced features; for that use, Shopify is responsible for your information and for responding to your requests. Learn more in the Shopify Consumer Privacy Policy or exercise your rights through the Shopify Privacy Portal.

The Services may link to websites and platforms we do not control, such as social networks. Their own privacy policies apply. Information you post publicly, including on social media, may be seen by others.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from children under 16, and we do not knowingly sell or share the personal information of anyone under 16. If you believe a child has given us personal information, contact us and we will delete it.

Security and Retention

We use reasonable safeguards, but no system is perfectly secure. Please do not send sensitive information through unsecured channels.

We keep personal information only as long as needed for the purposes in this policy:

Information

How long we keep it

Orders, payments and tax records

7 years after purchase

Account information

Until you delete your account, then up to 30 days

Email and SMS marketing records

Until you unsubscribe, plus up to 5 years for proof of consent

Customer support messages

3 years

Cookie, pixel and analytics data

Up to 25 months

Session recordings (Microsoft Clarity)

Up to 30 days for recordings; aggregated reports up to 13 months

We may keep information longer where the law requires it or to resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Know and access the personal information we hold about you.
  • Delete personal information we hold about you.
  • Correct inaccurate personal information.
  • Portability: receive a copy of your information in a usable format.
  • Opt out of sale, sharing or targeted advertising. Use our Your Privacy Choices page.
  • Opt out of marketing: use the unsubscribe link in any email, or reply STOP to any text. We may still send order and account messages.
  • Appeal a decision we make about your request by replying to our decision.

Global Privacy Control. If your browser sends the Global Privacy Control (GPC) signal, we treat it as a request to opt out of sale and sharing for that browser and device, and for your Shopify account if we can link it. Learn more at globalprivacycontrol.org. We do not respond to other "Do Not Track" signals.

How to make a request. Email support@sleeqhair.com or call +1 (541) 920-0517. We will verify your identity by matching information you give us to our records. An authorized agent may make a request for you with proof of your permission. We respond within 45 days, or as the law in your state requires. We will not discriminate against you for using your rights.

Notice to California and Other U.S. State Residents

This section applies to residents of California and other U.S. states with consumer privacy laws. In the past 12 months we collected the categories below and disclosed them as shown.

Category

Disclosed for business purposes to

Sold or shared for targeted advertising?

Identifiers (name, email, phone, address, IP address, cookie IDs)

Shopify, service providers, email and SMS providers

Yes, to advertising partners (hashed email or phone and cookie IDs)

Customer records (billing and shipping details)

Shopify, payment processors, shipping providers

No

Commercial information (purchases, cart, subscriptions)

Shopify, service providers

Yes, to advertising partners

Internet activity (pages viewed, clicks, session recordings)

Shopify, analytics providers including Microsoft Clarity

Yes, to advertising partners (not session recordings)

Approximate location (from IP address)

Shopify, service providers

Yes, to advertising partners

Inferences (product interests)

Service providers

Yes, to advertising partners

We collect this information for the purposes in "How We Use Personal Information" and keep it for the periods in "Security and Retention." We do not collect or use sensitive personal information to infer characteristics about you. We do not knowingly sell or share the information of consumers under 16.

Complaints

If you have a complaint about how we handle your personal information, contact us below. Depending on where you live, you may appeal our decision or contact your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside the country where you live. For transfers out of the European Economic Area or the United Kingdom, we rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses or UK equivalents, unless the destination has been found to provide adequate protection.

Changes to This Privacy Policy

We may update this policy from time to time. We will post the new version here, update the "Last updated" date, and give notice where the law requires.

Contact

For questions about this policy or to exercise your rights:

  • Email: support@sleeqhair.com
  • Phone: +1 (541) 920-0517